Against a backdrop of declining repair and maintenance volumes, competition between the OEM-franchised and independent aftermarket sectors is growing ever-fiercer as electrification, connectivity and eventually autonomy are added into the mix. Looking ahead towards 2030, what will the coming changes to the aftermarket mean for customers, both individual and fleet, and for the providers of service?
- Evidence suggests that early adopters of EVs are conscientious about maintenance, and loyal to the OEM-franchised networks, but will this still be the case as EVs hit the mainstream?
- All new cars, and a growing proportion of the overall parc, will be ‘connected’ by 2030, but will regulation limit how connectivity can be used to increase retention?
- If service-inclusive leases and shared-use mobility fleets continue their growth, over 50% of the UK car parc could have its aftermarket needs under ‘professional management’ by 2030. Will customers become disconnected from the whole repair and maintenance ‘world’?
- Just how far could repair and maintenance volumes fall by 2030, and what impact could this have on workshop and network viability?