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Dr. Andrew Tongue

Research Director
ICDP
Dr. Andrew Tongue is ICDP's Research Director and manages the programme's global network of researchers and projects. He has over 25-year experience in the car industry, having completed a Doctoral study into the evolution of distribution chain structures in the European car market, and leads ICDP's public policy work, advising members and other key industry actors on developments in the legislative environment governing the selling, marketing and use of vehicles at the national and pan-European levels. Passionate about early motoring and motorsport in particular, he enjoys running a small collection of vintage cars.
Dr. Andrew Tongue
Sessions
 12:15 PM – 12:35 PM
The Aftermarket in 2030

Against a backdrop of declining repair and maintenance volumes, competition between the OEM-franchised and independent aftermarket sectors is growing ever-fiercer as electrification, connectivity and eventually autonomy are added into the mix. Looking ahead towards 2030, what will the coming changes to the aftermarket mean for customers, both individual and fleet, and for the providers of service?

  • Evidence suggests that early adopters of EVs are conscientious about maintenance, and loyal to the OEM-franchised networks, but will this still be the case as EVs hit the mainstream?
  • All new cars, and a growing proportion of the overall parc, will be ‘connected’ by 2030, but will regulation limit how connectivity can be used to increase retention?
  • If service-inclusive leases and shared-use mobility fleets continue their growth, over 50% of the UK car parc could have its aftermarket needs under ‘professional management’ by 2030. Will customers become disconnected from the whole repair and maintenance ‘world’?
  • Just how far could repair and maintenance volumes fall by 2030, and what impact could this have on workshop and network viability?
Dr. Andrew Tongue
Research Director
ICDP